Returns & Exchanges Policy
Sony is committed to your satisfaction and offers a 30-day window for returning products purchased directly from our store. All items must be in their original packaging with all included accessories and documentation to qualify for a full refund.
Initiate Your Return
Log into your Sony account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the product in its original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our service center inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing